Refund policy

We have a 7-day return policy, which means you have 7-days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If a receipt can not be provided don’t hesitate to contact us for other options in your return process.

To start a return, you can contact us at caoimhes@reynasinc.com. Please note 
If your return is accepted, we’ll send you instructions on how and where to send your package. 

You can always contact us for any return question at caoimhes@reynasinc.com or visit https://shopify.com/63718260796/account

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note the condition of item or items  when received when contacting us.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products),under garments (such as swimwear or underwear). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, make a separate purchase for the new item. Once your item is accepted in our return policy A refund will be issued per refund policy.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at caoimhes@reynasinc.com